Privacy Policy - TimeWise Academy

Our Commitment to Data Protection

We are committed to protecting your privacy and ensuring transparency in how we handle personal information. This policy outlines our practices in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our website or services.

Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you:

Complete our contact form or enquiry submissions
Register for courses or training programmes
Subscribe to our newsletter or communications
Correspond with us via email or telephone
Participate in surveys or provide feedback

This may include your name, email address, telephone number, professional information, and any other details you choose to share.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behaviour, including:

IP address and general location information
Browser type, version, and language settings
Operating system and device information
Pages visited, time spent, and navigation patterns
Referring website and search terms used
Date and time of visits

This information is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for detailed information.

Information from Third Parties

We may receive information about you from third-party sources, including:

Analytics providers such as Google Analytics
Advertising networks and social media platforms
Payment processors for transaction verification
Professional references when provided with consent

How We Use Your Information

Service Provision and Communication

Respond to your enquiries and provide requested information
Process course registrations and manage your participation
Send course materials, schedules, and important updates
Communicate about administrative matters and policy changes
Provide customer support and address concerns

Website Improvement and Analytics

Analyse website usage patterns and user behaviour
Improve website functionality, content, and user experience
Identify and fix technical issues
Develop new features and services
Conduct research and statistical analysis

Marketing and Promotional Activities

Send newsletters, course updates, and promotional materials (with consent)
Personalise content and recommendations based on interests
Display relevant advertisements on third-party platforms
Measure marketing campaign effectiveness
Conduct market research and customer surveys

You may opt out of marketing communications at any time through unsubscribe links or by contacting us directly.

Legal and Compliance Purposes

Comply with legal obligations and regulatory requirements
Protect our rights, property, and safety
Prevent fraud, abuse, and security incidents
Enforce our terms of service and other agreements
Respond to legal requests from authorities

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you've given explicit permission for specific processing activities, such as receiving marketing communications.
Contract Performance: When processing is necessary to deliver services you've requested or to fulfil contractual obligations.
Legitimate Interests: When we have legitimate business reasons that don't override your privacy rights, such as fraud prevention or website improvement.
Legal Obligation: When we must process data to comply with legal requirements or respond to lawful requests from authorities.

How We Share Your Information

Service Providers and Partners

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services:

Website hosting and cloud storage providers
Email service and communication platforms
Payment processors for secure transactions
Analytics and advertising platforms
Customer relationship management systems

These providers are contractually obligated to protect your information and may only use it for specified purposes.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.

We Do Not Sell Your Data

TimeWise Academy does not sell, rent, or trade your personal information to third parties for their marketing purposes.

How We Protect Your Information

Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction:

Secure Socket Layer (SSL) encryption for data transmission
Regular security assessments and vulnerability testing
Access controls and authentication requirements
Regular staff training on data protection practices
Secure backup systems and disaster recovery procedures

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary based on:

The nature of the information collected
The purposes for which it was collected
Legal, regulatory, or contractual requirements
Legitimate business needs and record-keeping obligations

When information is no longer needed, we securely delete or anonymise it.

Data Breach Notification

In the unlikely event of a data breach that poses risks to your rights and freedoms, we will notify you and relevant authorities as required by law, typically within 72 hours of becoming aware of the breach.

Your Privacy Rights

Right to Access

You have the right to request copies of your personal information that we hold. We may charge a reasonable fee for multiple or excessive requests.

Right to Rectification

You can request that we correct any information you believe is inaccurate or incomplete. We will respond to your request within one month.

Right to Erasure

You may request deletion of your personal data when there's no compelling reason for its continued processing, subject to legal retention requirements.

Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances, such as whilst we verify the accuracy of data you've disputed.

Right to Data Portability

You may request that we transfer your data to another organisation or directly to you in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to processing based on legitimate interests, direct marketing, or processing for research purposes. We will cease processing unless we demonstrate compelling legitimate grounds.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. This won't affect the lawfulness of processing before withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month, though complex requests may take up to three months with notification.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly in accordance with applicable data protection laws.

Please note that some information may need to be retained for legal or legitimate business purposes even after a deletion request.

Children's Privacy

Our services are intended for adults and professional development. We do not knowingly collect personal information from individuals under the age of 16 without parental consent.

If we become aware that we've collected personal information from a child without proper consent, we will take steps to delete that information promptly. If you believe we've collected information from a child, please contact us immediately.

International Data Transfers

Whilst we primarily operate within the United Kingdom, some of our service providers may process data in countries outside the UK and European Economic Area. When we transfer your information internationally, we ensure adequate safeguards are in place, such as:

Standard contractual clauses approved by regulatory authorities
Adequacy decisions recognising equivalent data protection standards
Binding corporate rules for intra-group transfers
Explicit consent for specific transfers when appropriate

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

Posting the updated policy on our website with a new effective date
Sending email notifications to registered users for material changes
Displaying prominent notices on our website homepage

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information and Complaints

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

TimeWise Academy

90 Efficiency Road

Leicester LE1 6RP

United Kingdom

Email: info@domain.com

Phone: +44 116 254 8739

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters:

Information Commissioner's Office

Wycliffe House, Water Lane

Wilmslow, Cheshire SK9 5AF

Website: ico.org.uk

Helpline: 0303 123 1113